Privacy Policy
Rede Canan is committed to transparency, privacy and security of its customers' data throughout the entire process of interacting with our website.
The Privacy Policy detailed below demonstrates how your personal data is treated, what information we collect and how we use, store or delete it, in line with the provisions of the General Data Protection Law (Law 13.709/18).
In order for the Privacy Policy to be well understood, it is essential to clarify some important concepts:
1. Customer: every individual who purchases products or services in physical stores, websites and applications, or otherwise uses our platform.
2. Personal data: any information through which it is possible to identify a person or make contact with him.
3. Processing of personal data: processing of personal data is considered to be the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer , dissemination or extraction of data from natural persons.
4. Data subject: any natural person whose personal data is processed by Rede Canan.
5. Purpose: what we want to achieve with the processing of personal data.
6. Necessity: processing of personal data must be limited to the minimum necessary for the intended purpose. That is, it must be relevant, proportionate and not excessive.
7. Consent: clear and objective authorization that the holder provides for the processing of his personal data with a previously stipulated purpose. After giving consent, you can withdraw it at any time. The revocation does not cancel the processing carried out previously.
1. Who does the Privacy Policy apply to?
It applies to all Canan Network customers, as well as those who somehow have personal data processed by us. The use of our platform implies acceptance of this Privacy Policy.
2. What kind of personal information do we collect and use?
Rede Canan collects and stores the following types of information:
a) Information you provide us: Rede Canan collects Customer information in several ways: when you provide your CPF for issuing the invoice; exchange some product; creates an account and provides data in “My Account”; place an order on our website; when you interact with Customer Service; when you participate in surveys or marketing promotions, etc. Among the information that may be requested are: full name, e-mail, CPF, date of birth, gender, address, telephone numbers and credit card number.
b) Information collected automatically by Rede Canan: we collect and store certain information whenever the Customer interacts with us. For example, we use cookies and obtain information when your browser accesses our website; when you click on advertisements, partner emails and other content provided by us on other websites.
3. Why do we ask for your personal data?
a) The data is necessary for:
1. deliver the purchased products or contracted service;
2. optimize your interaction with us;
3. ensure the security of the website, its application and the data it processes;
4. inform the Customer about offers and publicize our services;
5. comply with legal obligations;
6. administrative and management purposes.
b) The provision of data allows:
1. deliver the purchased products or services;
2. carry out the process of exchanging or returning products, within the period established by the CDC (Consumer Defense Code);
3. send you updates on order status and service communications;
4. send gifts or offer benefits;
5. coordinate with partners the delivery or availability of services;
6. provide services suited to the needs of the Client;
7. improve customers' shopping experience on the Canan Network;
8. carry out analysis and market research;
9. keep the Customer informed about the products and services we offer;
10. run targeted online advertising;
11. prevent, detect and investigate activities that are in violation of our Code of Conduct or that are prohibited or illegal; improve our website, products and services.
Rede Canan uses legal bases, which may vary according to the purpose of collection, for processing personal data.
In general, the processing of personal data will be based on compliance with a legal or regulatory obligation, execution of a contract or preliminary contractual procedure, the regular exercise of rights in process, legitimate interest or consent, based on one of the legal bases provided for in articles 7 and 11 of the LGPD.
3.1. Marketing services:
Marketing services are offered through free communications about offers, services and products, related to browsing behavior, your profile on the website or application and purchases made. These services cover emails, SMS and WhatsApp. It is worth noting that the Customer can cancel them at any time by accessing “My Account”.
In order to be able to show you personalized offers and news, such as suggestions for products similar to those you usually search for, we share your data with our specialized partners. You can unsubscribe at any time.
4. Who do we share your data with?
All sharing aims at supplying and improving our products and is done with the adoption of the necessary technical and administrative security measures.
The information collected is handled within the Canan Network and will only be shared when necessary:
1. for adequate provision of the services object of its activities with partner companies;
2. for targeted advertising on partner platforms;
3. for protection in case of conflict;
4. upon judicial decision or request from the competent authority;
5. with companies providing technological and operational infrastructure, such as payment intermediary companies and information storage service providers.
Links to third parties within the Canan Network platform are governed by their own Terms of Use and Privacy Policy.
5. International data transfer
As the internet is a global environment, certain services offered by Rede Canan may require the transfer of your data to other countries.
In such cases, data is processed in accordance with the LGPD (General Data Protection Law) and other protection laws. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.
When browsing our website and/or communicating with us, you agree to the processing of your information, including the international transfer of data, when necessary. We take steps to ensure that any information we collect is treated securely, in accordance with data protection standards and in accordance with this Privacy Policy.
6. How long do we store personal information?
We store Customer information in accordance with the prescription rules of Brazilian law.
7. What are the data subject's rights?
The holder of personal data has the right to obtain from Rede Canan, at any time, upon formal request, information regarding their data.
Rede Canan will have a period of 15 (fifteen) days to respond to requests from holders. Requests will be analyzed as provided for in current legislation and, for legal reasons, some requests may not be met.
Data subjects, according to the text of the LGPD, can exercise their rights through:
1. confirmation of the existence of treatment;
2. data access;
3. correction of incomplete, inaccurate or outdated data;
4. anonymization, blocking or deletion of data that is unnecessary, excessive or treated in violation of the provisions of this Law;
5. portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
6. deletion of personal data processed with the consent of the holder;
7. information from public and private entities with which the controller carried out shared use of data;
8. information about the possibility of not giving consent and about the consequences of the refusal;
9. Revocation of Consent.
8. Can children shop at Rede Canan?
The Canan Network sells products for children, but they must be purchased by adults. If you are under 18, you will need to purchase with a parent or guardian.
9. Cookies and similar technologies
Cookies are small data files that are placed on your computer or other devices (such as 'smartphones' or 'tablets') while you browse the website.
We use cookies, pixels and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, provide you with essential features and services, and also to:
1. track your preferences to only send ads that interest you. You can set your preferences through your account;
2. keep track of items stored in your shopping cart;
3. carrying out research and diagnostics to improve content, products and services;
4. prevent fraudulent activities;
5. Improve security.
If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout or use our products and services that require a login.
Click on 'Help' in your browser settings to find out how to prevent you from accepting cookies and to be notified when you receive new ones; to see when they expire and to disable them. In the links below you will find more details on how to disable cookies from the most popular browsers:
10. How can you keep your personal information secure?
Rede Canan uses the best security protocols to preserve the privacy of Customer data, but also recommends individual protection measures.
To maintain the security and protection of your personal data provided in the registration or purchases, under no circumstances should your login and password be shared with third parties. In addition, when accessing your registration through "My Account", especially on public computers, make sure that you have logged out of your account to prevent unauthorized persons from accessing and using the information without your knowledge.
We do not contact you by phone, WhatsApp, SMS or email requesting personal data. Under no circumstances should they be provided, as it could be an attempt at misuse.
11. Other important data protection information
To ensure that the rules are clear and accurate, we may change this policy at any time by posting the revised Privacy Policy on this website and indicating the document's effective date. If any substantial changes are made, you will receive an email notification.
12. Legislation and Jurisdiction
This policy will be governed, interpreted and enforced in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13.709/2018, regardless of the Laws of other states or countries, the Customer's domicile being competent to resolve any doubts arising from this document.